Help and Support

For help with your order, please contact dashboard.support@oup.com.  

Return Policy

No refunds will be granted for any transaction processed through this site. All sales are final.

Any access codes redeemed will not be reactivated or refunded.

If you have received an Access Code Card that is damaged or unreadable, please return the card to the bookstore from which it was purchased.

Frequently Asked Questions

How do I redeem the Access Code that came with my Oxford University Press textbook?

Begin by selecting the textbook you are using in your course.  Next, select your institution, followed by your instructor.  If your instructor is teaching multiple sections, you may need to select your section as a final step.  

Once you've identified your specific course, click the Buy or Redeem Access Code button to add that course to your Cart.  

You will be brought to the Cart screen.  Enter your Access Code in the Access Code field and click Recalculate.  Your total will drop to zero.

You may now Checkout and proceed with your enrollment.

I purchased my enrollment with a credit card, where is my access code?

When you purchase an enrollment directly from this site using your credit card, you will not receive an access code. Instead, you will be instantly enrolled in your course.

In most cases you will be automatically redirected to the Music Theory Skill Builder login page to login. If you are not, please visit www.oup.com/mtsb and click the "Log in to Music Theory Skill Builder" button at the to right of the page. You may login using the username and password you defined at registration.

My access code is being rejected as invalid. What now?

First, please confirm that your Access Code Card says "Music Theory Skill Builder" on it and that it specifically directs you to access this site for registration. (Some books may include multiple access codes. Your Music Theory Skill Builder Access Code Card will always be a separate sheet of paper or cardstock card from the physical text.)

Next, please confirm that you are not accidentally entering any numeral ones ("1") for capital Is ("I"), or any zeroes ("0") for capical Os ("O").

If you continue to have trouble, please contact us.

How long does my enrollment last?

All enrollments have a duration of six months. However, your access to content will be determined by your instructor once you are enrolled in the course.

My instructor or section has changed, how do I move my enrollment?

The student or instructor must contact dashboard.support@oup.com.  

Please include your

  • Full Name
  • Email Address
  • Instructor's Name
  • Instructor's Email Address
  • The Instructor and Section of the course into which the student should be moved

 

Note: If a student submits a request for a course change, the request will first be verified with the course instructor.